ATS Episode 20: How to maintain an outsourced back end model whilst providing a personalised and responsive model at the front end.

July 13, 2016 — by Admin
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On the 7/08/14 Stephen Lord of ‘House2Home Realty’ asked John Hagerty and Joven Demonteverde of the Be Business ‘Ask the Strategist’ team “how do I maintain an outsourced backend model while still providing a responsive/personalised service at the front end?”

Background to Stephen’s question:

  • The business is a real estate business, where 90% of the estate is residential, mostly situated in Sydney’s western suburbs
  • The business model was to try and keep it small, where all admin work was outsourced so that there were no staff in the office, allowing him to deal with clients one on one

Stephen wants to find a way to maintain an outsourced business model regardless of how many properties he’s representing at a certain period of time. John and Joven provide him with the right strategic advice that will allow him to better manage his business.

Different discussion topics included:

  • Business models
  • Business growth
  • Management flow
  • Work flows

After John and Joven provided him with a variety of options, Stephen was happy with the responses he was given and stated “yeah it was good, you did very good.”

Filed Under: Ask the Strategist, Operations, Growth Strategies